FTC tells Harley-Davidson to abide by appropriate-to-repair service regulations in warranties

FTC tells Harley-Davidson to abide by ideal-to-repair guidelines in warranties

Christopher Hutton

June 23, 02:16 PM June 23, 02:16 PM

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The Federal Trade Fee has decided to go after Harley-Davidson for reportedly breaching a user’s “suitable to repair.”

The FTC declared on Thursday that it is having action from the Harley-Davidson Motor Organization Group and the Westinghouse outdoor generator maker MWE Investments for allegedly limiting users’ ability to restore their own products and solutions.

“Consumers have earned selections when it comes to fixing their items, and impartial dealers are entitled to a likelihood to contend,” reported Samuel Levine, director of the FTC’s Bureau of Customer Safety, in a press assertion. “These orders involve Harley and Westinghouse to take care of their warranties, arrive thoroughly clean with customers, and make sure honest opposition with impartial providers. Other firms that squelch consumers’ ideal to restore should get observe.”


The two companies in issue available warranties that made available repairs or replacements if the solutions experienced problems in them. Even so, the two companies’ guarantee terms contained “unlawful guarantee terms that voided customers’ warranties if they applied anybody other than the organizations and their authorized dealers to get pieces or repairs for their solutions,” the regulatory company explained. Harley-Davidson also “unsuccessful to fully disclose all of the terms of its warranty in a single document,” the agency reported, consequently necessitating end users to get hold of a dealership for complete details. This is an alleged breach of the Magnuson-Moss Guarantee Act, which prohibits companies from limiting corporations from necessitating people to use unique name brand name goods or else threat a loss of warranty.

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The FTC has been an avid supporter of the proper to maintenance, a coverage notion advocating that consumers be ready to maintenance their have products with no obtaining to pay out added funds to the merchandise supplier to get the suitable pieces or products and services.

The regulatory agency launched a report in May possibly 2021 titled “Nixing the Deal with” that elaborated on the state of the market place and noted that firms these as Apple and John Deere have confined solution repairability as a result of computer software locks, intentional product or service layouts, or imposing patents. The plan is a distinct place of aim for the agency, according to FTC Chairwoman Lina Khan. Some corporations have adapted to the FTC’s guidelines by providing the areas and methods needed for repair immediately to individuals.

At least 34 states have released correct-to-maintenance legislation for consideration, according to the Fix Association.

A consultant from Harley-Davidson did not reply to requests for comment from the Washington Examiner.

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